Shipping-Policy

Effective Date: 1 Jan 2025

Trustopay Innovation Pvt Ltd. provides digital services, including escrow payment solutions, contract creation tools, milestone management, and project tracking. As a platform dedicated to facilitating secure digital transactions, our services are intangible and delivered electronically. This Shipping Policy outlines the terms related to the delivery of our services.

Delivery of Digital Services

  1. Service Activation:
    • Upon successful registration and payment, the services of Trustopay Innovation Pvt Ltd. are activated immediately. Users can access services such as escrow creation, project management, and contract generation through the dashboard.
    • Activation emails or notifications will be sent to the registered email address for confirmation.
  2. Milestone-Based Service Delivery:
    • For transactions involving milestones, services are delivered in phases as per the mutually agreed terms between parties. Each milestone’s completion is tracked and recorded on the platform.

No Physical Shipping

    • Trustopay Innovation Pvt Ltd. does not sell or deliver physical goods. All products and services are delivered digitally through the Trustopay Innovation Pvt Ltd. platform or via email.

Service Delays

  1. Technical Issues:
    • In rare cases, technical issues may delay service activation. Users can contact support at support@trustopay.com for immediate resolution
    • Activation emails or notifications will be sent to the registered email address for confirmation.
  2. Dispute or Non-Compliance:
    • If service delays result from disputes or non-compliance with terms, resolution timelines depend on the nature of the issue.

Customer Support

For questions or concerns regarding service delivery, please contact: