Non-Returnable Nature of Digital Services
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Digital Services:
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All services provided by Trustopay Innovation Pvt Ltd. are
intangible and cannot be
returned once activated. These services include escrow setup,
contract creation, and milestone tracking tools.
- Service fees are non-refundable after the service has been
rendered.
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Service Eligibility for Cancellation:
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Services may be canceled before activation or within 24 hours of
purchase, provided they have not been utilized.
Cancellation Policy
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Escrow Transactions:
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Escrow transactions can be canceled if no funds have been
transferred to the receiving party.
- Users must initiate a cancellation request through the
platform’s dashboard or contact support.
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Milestone-Based Cancellations:
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Milestones can be canceled or revised only if both parties agree
to the changes.
Exceptions
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Platform Errors:
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If users encounter errors during transaction processing or service
activation, Trustopay Innovation Pvt Ltd. will review refund
requests on a
case-by-case basis.
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Unfulfilled Services:
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Refunds may be granted if services promised under an agreement are
not delivered due to platform issues.
Contact for Refund Requests
Refund processing may take 7-10 business days after
approval.