Privacy Policy
At Trustopay, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our digital escrow platform and associated services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Includes your name, email address, phone number, and other information you provide during registration or when using our services.
- Financial Information: Bank account details, payment card information, and transaction details necessary for payments and escrow accounts.
- Usage Information: Data about how you interact with our platform, such as pages visited, features used, and transaction history.
2. How We Use Your Information
We use your information for the following purposes:
- Providing and Improving Our Services: To process transactions, manage escrow accounts, resolve disputes, and enhance user experience.
- Communication: To send you transactional emails, notifications, and updates.
- Security and Fraud Prevention: To protect our platform and users from unauthorized access and other illegal activities.
- Legal Compliance: To comply with applicable laws and regulations, including KYC requirements.
3. How We Protect Your Information
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure data storage.
4. Sharing Your Information
We may share your information with:
- Trusted Partners: Third-party service providers, such as payment processors, KYC verification providers, and dispute resolution partners like Cadre.
- Legal Authorities: As required by law or to protect our legal rights, we may share your information with law enforcement agencies or other government entities.
5. Fund Storage
All funds held in escrow are stored in designated accounts with RBI-licensed banks, ensuring the safety and security of your money.
6. Dispute Resolution
In the event of a dispute, we may share relevant information with our dispute resolution partner, Cadre, to facilitate a fair and impartial resolution process.
7. Your Choices
- Update your information: Access and update your personal information through your account settings.
- Opt-out of communications: Unsubscribe from promotional emails by clicking the "unsubscribe" link at the bottom of the email.
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
10. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at hr@trustopay.com.